Terms of Use

By accessing or using this website, you agree to comply with these Terms of Use. If you do not agree with any part of these terms, please discontinue use of the website. These terms apply to all visitors, users, and patients accessing our services.

We aim to keep our website accurate, helpful and up to date. The information provided is for general guidance and is not a substitute for individual medical advice, diagnosis or treatment.
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If you have questions about our services or whether we can help with your needs, please get in touch.

We provide private, pharmacist-led healthcare in Jersey. The services described on our website are subject to clinical assessment and professional judgement.
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We cannot guarantee that a particular treatment or prescription will be suitable for everyone. This depends on your individual circumstances and whether your condition falls within our scope of practice.
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If we are unable to provide the care you need, we will discuss your options and help direct you to the most appropriate healthcare service where possible.

You can use our website to request an appointment. Appointments made through the website are subject to confirmation by The Good Health Co. A booking request does not guarantee that an appointment has been accepted or that treatment or a prescription will be provided.
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We will do our best to keep your appointment as arranged. However, we reserve the right to cancel or reschedule appointments when necessary. If this happens, we will let you know as soon as reasonably possible and, where appropriate, help arrange an alternative appointment.
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Any applicable appointment fees, cancellation charges or refund arrangements will be communicated separately.

When booking an appointment or completing a form on our website, you are responsible for ensuring that the information you provide is accurate, complete and up to date. Please check your details carefully before submitting them and do not knowingly provide false, misleading or incomplete information.
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It is important that we have the correct information to assess your needs and provide appropriate care. Inaccurate or missing information may affect our ability to provide a suitable service or may mean we need to contact you before proceeding.

Our website is not an emergency service, and messages or appointment requests may not be reviewed immediately.
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If you think you are experiencing a medical emergency, call 999. For urgent concerns that are not emergencies, contact your GP or the appropriate out-of-hours healthcare service.

Please do not delay seeking medical attention while waiting for a response from us.

Your privacy matters to us. Any personal information you provide through our website will be handled in accordance with our Privacy Notice, which explains how we collect, use and protect your information and describes your rights.
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Please read our Privacy Notice before submitting personal information through the website.

We aim to keep our website available, secure and working properly, although we cannot guarantee uninterrupted access. We may update or change the website from time to time.
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Please use our website responsibly. You must not attempt to gain unauthorised access, introduce malicious software or interfere with its operation.

Our website may link to other websites to help you find useful information or services. These websites are outside our control, and we are not responsible for their content, accuracy or privacy practices. A link does not necessarily mean we endorse the information or organisation.

We take care to ensure our website content is accurate and useful. Unless otherwise stated, the text, graphics, logos and other content belong to The Good Health Co. or are used with permission.

We take reasonable care when preparing and maintaining our website, but we cannot guarantee that it will always be error-free or available.
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Nothing in these terms limits or excludes any liability or legal rights that cannot lawfully be limited or excluded, including your statutory rights and any applicable professional responsibilities when we provide healthcare.

We may update these terms to reflect changes to our website, services or legal requirements. The latest version will be available on this page, together with the date it was last updated.

If you have any questions about these terms or using our website, we’re happy to help.

The Good Health Co.
Address: 1st Floor, LV Pharmacy, 24 Beresford Street, St.Helier, JE2 4WN
Telephone: 01534 828410
Email: ghc@lv.care
Website: www.goodhealthco.care

These terms are governed by the laws of Jersey, subject to any mandatory legal rights or protections that apply.